Customer Service
Inquiry handling, booking support, shipment updates, customer follow-ups, and service desk coordination.
Philippine BPO for global businesses
Back office operations built for global scale.
FNZ Pacific Logistics Support Inc. helps international companies run customer support, documentation, finance administration, and operations coordination from a dedicated Philippine shared services team.
4 Phase 1 specialist roles ready for launch
15% Cost-plus model for transparent group billing
24/7 Support coverage paths for global time zones
What We Support
Back office teams for the work behind the transaction.
We provide structured support functions that help global businesses respond faster, document better, and keep operations moving without moving regulated frontline activities offshore.
Documentation Control
Shipment manifests, booking confirmations, delivery reports, export document support, and digital filing.
Operations Coordination
Shipment monitoring, delivery coordination, exception tracking, claims administration, and daily reporting.
Finance Administration
Accounts administration, payment monitoring, invoice support, reconciliation assistance, and data entry.
Reporting and Analytics
Operational dashboards, performance summaries, service-level reporting, cost tracking, and activity logs.
Sales Administration
Lead management, follow-up communications, CRM hygiene, marketing administration, and quoting support.
Operating Model
Philippine shared services, global business control.
The company is designed as a dedicated export-oriented support center. Foreign operating companies retain contracts, revenue generation, and regulated logistics activity while the Philippine team provides documented back office services.
This keeps the model clear: the global business owns the customer relationship, and FNZ Pacific strengthens the administrative engine behind it.
01
Define the service scope
Separate support work from licensed operations, customer contracts, freight forwarding, customs brokerage, and local delivery activity.
02
Staff the delivery pod
Build the first team around customer service, documentation, finance administration, and operations coordination.
03
Run transparent billing
Use monthly cost records, intercompany invoicing, and a defensible cost-plus markup for group support services.
Industries
Built for teams that need dependable admin depth.
The support model is strongest where documentation, customer status updates, billing, and operational follow-through matter every day.
Freight and forwarding support
Back-office coordination for international freight operators and balikbayan box services.
Order and customer operations
Support for growing retailers, importers, exporters, and direct-to-customer brands.
Administrative delivery
Document management, reporting support, inbox triage, and recurring admin workflows.
Regional growth support
A shared services base for businesses expanding across New Zealand, Australia, and the Pacific.
Governance First
Structured to support, not replace, licensed operators.
Clear boundaries, documented agreements, and disciplined records help keep the Philippine operation aligned with its shared-services role.
Intercompany Agreement
Defined service scope, billing basis, responsibilities, exclusions, and performance expectations.
Transfer Pricing
Cost records, markup support, monthly invoicing, and management approvals for group charges.
Data Privacy
Access controls, confidentiality procedures, role-based permissions, and secure document handling.
Employment Setup
Structured hiring, statutory registrations, compliant records, and clear operating policies.
Start Here
Design a back office team around your workflow.
Tell us what you need supported, where the work originates, and what time zones your customers operate in. We will map the right first team, service boundaries, and reporting rhythm.
Best starting point Customer service, documentation, finance admin, and operations coordination.
Launch path Service scope, compliance setup, staffing, training, then controlled operations launch.